Delivery & tracking

• Orders dispatch Monday–Friday (business days).

• You’ll receive tracking by email when your order ships.
  

Customs & taxes outside the EU

Orders shipping outside the EU (incl. UK & USA) may be subject to customs duties, taxes, and handling fees charged by the destination. These are not included at checkout and are paid by the recipient.

Returns & Exchanges

Return window

Return most items within 30 days of delivery for a refund. Items must be unused, unwashed, and in original packaging with tags.

How to return (Portugal)

• Drop at CTT (Loja, Ponto, or locker) or use any tracked courier.

• Change-of-mind returns: shipping at customer’s cost.

• Faulty/incorrect items: we cover return shipping.

How to return (outside Portugal)

Use a tracked service, include your order number inside, and keep the receipt until the refund is confirmed.

Exchanges

For a different size/colour quickly, place a new order and return the original for a refund (prevents sell-outs).

Refund timing

After we receive/approve your return, refunds are processed to the original payment method, typically within 3–7 business days (bank times may vary).

Wrong, damaged or faulty items

Email us within 7 days of delivery with your order number and photos; we’ll replace or refund and cover any shipping.

Need help?

Questions about delivery or returns? Just reply to your order email—we’re here to help.